These conditions govern the contractual relationship between "Artisans Bubbles" (DCM Services sprl, located avenue Gustave Latinis 80 at 1030 Brussels, Belgium registered under the number RPR Brussels VAT BE 0879 425 556 - having as activity, through its trademark Artisans Bubbles, the sale of wines, associated products, accessories or associated services, to individuals or businesses directly or online via the Internet.
Intellectual property law
The content of the sales site, including including brands, logos, designs, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Artisans Bubbles / DCM Services or its partners (use with their agreement).
Any use of these elements, in whole or in part by any means whatsoever is prohibited without the prior written consent of Artisans Bubbles / DCM Services. Any violation of these intellectual property rights may lead to civil and criminal proceedings.
Acceptance of the conditions
When placing an order, the customer acknowledges having read these general conditions of sale and expressly accepts them without reservation. These conditions of sale govern the contractual relations between Artisans Bubbles and its client, the two parties declaring that they accept them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except for a prior express exemption, express written and signed by both parties.
On the Artisans Bubbles / DCM Services website, prices are always expressed in euros per bottle / unit, VAT and taxes included, but excluding shipping or transport costs (ex-works ).
An offer may be expressed in other units, among others, boxes, gift vouchers, tasting packages, tasting packages or subscriptions, trips, visits cellars, etc.
Artisans Bubbles / DCM Services can in no way be held responsible for a stock shortage of any origin whatsoever. .
Unless otherwise indicated, the prices communicated are for a 0.75 liter bottle.
The prices or promotions published on our site are only valid at the time of their publication on the site, subject to any changes and until stocks are exhausted. .
Artisans Bubbles / DCM Services reserves the right to modify its prices or make corrections to its site at any time, without notice.
In case your order is in execution, you will benefit from the application price and approved at the time of registration thereof.
Only items that are not part of the base price of Artisans Bubbles could lead to a price change . These elements are essentially taxes (VAT, taxes on products, packaging, transport, excise duties, ...).
The offers are subject to availability.
If an article is unexpectedly out of stock, at Artisans Bubbles / DMC Services and its suppliers, Artisans Bubbles / DCM Services will contact the customer (s) concerned and offer an alternative. In this case, the customer will have the right to cancel his order. No compensation may be required by the customer or by Artisans Bubbles / DCM Services.
Unless promoted and expressly agreed, transportation is at the expense of the customer.
Artisans Bubbles / DCM Services may, where appropriate, offer its customers the services of reputable carriers, for example UPS, DHL, La Poste or ... The choice of carrier will be the responsibility of the customer. If it is via Artisans Bubbles / DCM Services, the transport will be the subject of a separate line on the invoice.
We want to make the payment process as simple as possible and therefore, we ask that it be done at the time of the order in order to validate it.
We expect that most customers will go through the PayPal services available as a de facto standard for Internet shopping.
The bank information provided by the customer during transactions related to an online purchase is not stored by Artisans Bubbles and therefore invisible to the customer. 'company. The banking information linked to an online purchase is encrypted and managed by the payment organizations chosen by the customer at the time of payment, for example PayPal. Artisans Bubbles' payment procedures are delegated, among other things, to the highly secure payment platform PayPal. As experts in secure payment, these different companies guarantee that sensitive data is transmitted and stored according to the highest security and quality standards. Artisans Bubbles does not have the banking information of its customers, if the payments were executed "online". The SSL encryption protocol is most often used, as for 80% of online payment platforms.
Subsequently, other payment methods will be set up to meet demand.
In the event of a pickup, payment can be made at our offices. The goods will only be delivered if the total payment is executed and verifiable.
We reserve the right to claim a prepayment for unusual orders.
The goods remain the property of Artisans Bubbles / DCM Services until full payment of the amount due. The risk of loss and deterioration is transferred to the customer when the goods leave the site of Artisans Bubbles / DCM Services "ex-works".
Delivery < / u>
Delivery is normally made within 14 days of receipt of a complete and correct order, unless otherwise specified on the site or on the order confirmation, and unless order / reservation of wines special.
The customer is always required to check the order upon receipt (number of packages received, condition, etc.) before signing for receipt. If necessary, the customer will make the necessary comments in writing to the carrier.
In the event of a problem during transport or delivery, or in the event of late delivery, Artisans Bubbles / DCM Services cannot be held responsible for damages associated with the delivery problem.
If your order is not in stock, in whole or in part, and that we did not notify you when it was confirmed, Artisans Bubbles / DCM Services will contact you to review your order with you, offer you, as far as possible an alternative, or possibly cancel your order in whole or in part (only if the item is out of stock). P >
When our products are delivered by third parties, the goods always travel at the recipient's risk. Deliveries are made to the delivery address indicated by the customer on his order form and included in the confirmation.
When ordering or in response to the order confirmation, the customer may express his wishes as to the date and time of delivery of his order. Artisans Bubbles / DCM Services and the chosen carrier will try to honor this request. The customer will not be able to hold them against it if the request should not be honored.
Right of cancellation / Return
The buyer has a period of fourteen (14) calendar days to inform Artisans Bubbles / DCM Services that he renounces his purchase, either that he no longer wishes this order, or that the products ordered and / or delivered, and provided that their packaging is intact and that they have not been opened in any way, do not meet his expectations.
The buyer after contact and agreement with Artisans Bubbles / DCM Services, will return the goods at his expense and perfectly packaged, within fourteen (14) days to the following address, Artisans Bubbles / DCM Services, 80 avenue Gustave Latinis, 1030 Brussels, Belgium.
The following conditions will be respected:
- The customer will have contacted customer service by e-mail, firstname.lastname@example.org . An RMA will be sent to him.
- Only unopened boxes in the original packaging and intact bottles in their original packaging will be accepted in return.
- Bottles with a taste cork will be subject to a specific return procedure with possible displacement of a member of staff of Artisans Bubbles / DCM Services. They will undergo a control / expertise by the winegrower supplier and a possible expert office.
Will not be exchanged in this context:
- The bottles which would be more only slightly damaged.
- Bottles for which the original cork cannot be supplied.
- "Sick" wines due to too long storage or in an unsuitable place (for example 5 years or more, at hot temperatures, location with strong odors)
- Wines which are oxidized by dehydration (stored vertically in a storage place that is too dry or too hot) < / li>
- Wines that have not been purchased from Artisans Bubbles / DCM Services
- The client will provide the RMA and a copy of his purchase order or invoice accompanied by the delivery note from the transporter.
- Artisans Bubbles / DCM Services can, if necessary, check the serial or lot numbers of the returned items
- The transport of ret Unless all prior conditions are met, the customer will be reimbursed for the corresponding amount already paid within 30 days of receipt and control of the documents, unless otherwise agreed in writing.
goods returned by a transfer to the bank account indicated by the customer, or to the bank account used during the initial payment. The invoiced shipping costs remain due.
Protection of minors
Artisans Bubbles / DCM Services does not sell alcohol to minors, c. to d. people under 18. By ordering alcoholic beverages from Artisans Bubbles / DCM Services, directly or on its website, you certify that you are responsible for your purchase and that you are of full age.
With the acceptance of these terms and conditions, the client declares that he / she is over 18 years of age.
In the event of force majeure (war, strike, lockout, breakage, theft, fire, logistical problems appointed to carriers and others, etc.), Artisans Bubbles / DCM Services cannot be held responsible for the fact that it cannot fulfill its obligations. No compensation or repair can be claimed from it regardless of the damage.
Limitation of liability
Information, prices, images or photos on the site are for information only, not contractual.
The customer is therefore always invited to regularly check the site for the latest version of our terms and conditions and our prices. The photos of the bottles and products, as well as their labels may vary from the actual elements.
Artisans Bubbles / DCM Services accepts no responsibility for the consequences of any erroneous or modified information, or for acts carried out by third parties.
Any situation, which would not be considered by these general or particular conditions specially established, will be governed by the applicable Belgian legal provisions.
In the event of litigation, only the Belgian courts of Brussels will be responsible for its resolution.
Protection of confidentiality
Artisans Bubbles / DCM Services guaranteed that your personal data will be treated with the utmost care and confidentiality. By opening a personal account, you give us permission to keep certain data.
Artisans Bubbles / DCM Services guarantees that the information you provide will be treated in full compliance with the law of 8 December 1992 on protection of privacy. In accordance with this law, you have the right to access and rectify data concerning you at any time and free of charge. Just send an email to email@example.com or by logging in www.artisansbubbles.com .
The client expressly acknowledges that the email address he has provided is valid and can be used as the address to which correspondence or legitimate electronic communications between him and Artisans Bubbles / DCM Services can be sent. These correspondences will have the legal force of documentary evidence.
The client is advised to regularly check their e-mail address for new messages.
The information that we ask you when you register or when placing an order, are to be able to offer optimal service. This data allows us to process your orders quickly and accurately.
The user can object to the use of their personal data for direct marketing free of charge. This request will be expressly made to Artisans Bubbles / DCM Services by email: firstname.lastname@example.org.
Personal information will not be shared with other companies, except to subcontractors for the execution of the requested service, for example the messaging service in charge of the delivery of your order.
Your personal data will not be communicated, shared, sold or transferred to third parties.>
Artisans Bubbles / DCM Services may collect anonymous or aggregated non-personal data, such as the type of browser or IP address, the operating system you use or the domain name of the website from which you come to the Artisans Bubbles / DCM Services site or through which you leave. This allows the site to be continuously optimized for all visitors.